Video playback issues or buffering/freezing are usually caused by a slow download speed or an inconsistent wireless connection.
For the best viewing results, we recommend a minimum download speed of 9.0 Mbps for HD content. Please test your internet connection here
Make sure that your device is connected to your wireless or wired network and other devices on the same network can access the Internet
Make sure that your device is within range of your wireless base station and clear of obstructions that may cause network interference.
Try restarting device. If the problem persists, try restarting your modem or router.
Be sure you do not have any ad blockers enabled. Sony Crackle is an ad supported streaming service and disabling ads may cause playback issues.
Be sure you have upgraded to the latest version of your device, operation system, browser, etc.
Be sure you have any ad blockers disabled. Sony Crackle is an ad supported streaming service. Playing ads ensure the service is free for you. Also, ad blockers can interfere with the content playback.
If you are still not able to resolve the issue, please submit a Request Form with out support team.